Customer Support Training Guide

The key to great support is to provide effective resolutions to your customers in need.

That means you have to teach your team about your support process, products, and communication channels.

We’ll teach you everything you need to know to train your customer support specialists. You’ll learn:

• The different support channels companies use today
• Why communication is the foundation of customer support
• Different topics to cover in customer support training
• How a Learning Management System (LMS) can drive your training program