L.A. Food Bank

Situation

The L.A. Regional Food Bank’s partner pantry agencies are required to complete an annual food safety course to distribute food. Previously, all training and certification was done in-person either at the Food Bank or at the yearly agency conference.

However, several factors made training and certification difficult. First, the agency needed to train at least one member of over 400 different agencies — and many of those agencies employed only part-time volunteers, which often made scheduling a training appointment difficult. With only limited opportunities to train and certify partner agency staff, the Food Bank was often forced to certify large groups of people in-person at once, during the annual agency conference. As a result, the Food Bank could only deliver food safety training to a maximum of two members of each agency.