Mindflash is now Learn, part of the new Trakstar Trifecta alongside Hire and Perform
Learn more about how the Trakstar platform is revolutionizing talent management through integrated, flexible solutions.
Learn more about how the Trakstar platform is revolutionizing talent management through integrated, flexible solutions.
Case studies / TruAssets
TruAssets needed a more efficient, effective way to train contract vendors. The solution was Learn enterprise integrations, user assessments, and business analytics. This resulted in a reduction in administrative costs by 50%. In addition, onboarding costs were reduced by 10%.
Tamara Cruse / Property Preservation Training and Recruiting Manager / TruAssets
TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned), and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry and to give them thorough training before they head out to client properties.
TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be monitored and managed in Salesforce, the company’s CRM platform.
Before Learn, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.
TruAssets evaluated eight learning management solutions and selected Learn as the easiest to use for contractor onboarding and training. Two significant reasons TruAssets chose Learn were its deep enterprise integration and flexible user assessment features.
Because Learn is integrated with Salesforce, TruAssets is now able to track, manage, and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.
With the user assessment capability in Trakstar Learn, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.
By implementing Learn, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls have decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.
TruAssets continues its rapid growth plan and will utilize Learn along the way to further improve contract vendor training and accountability.
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