Mindflash is now Learn, part of the new Trakstar Trifecta alongside Hire and Perform
Learn more about how the Trakstar platform is revolutionizing talent management through integrated, flexible solutions.
Learn more about how the Trakstar platform is revolutionizing talent management through integrated, flexible solutions.
Case studies / Philadelphia 76ers
The recruitment of a new sales team meant the Philadelphia 76ers had to rapidly train its sales staff within a short timeframe before the start of the 2017-18 season. They also needed a way to measure results effectively. The 76ers became the first NBA team to implement an on-demand training platform, choosing Learn to deliver sales training and measure competence quickly. In just eight weeks, the Philadelphia 76ers implemented Learn, created content, and trained its sales team on critical sales processes & systems in time to deliver record ticket sales.
Braden Moore / Director, Analytics / Philadelphia 76ers
Founded in 1946, the Philadelphia 76ers is one of the oldest franchises in the NBA and a member of the league’s Eastern Conference Atlantic Division. The Philadelphia 76ers also have one of the largest sales teams in professional sports.
A metrics-driven organization, the Philadelphia 76ers set forth a new initiative around sales development. Significant investments were made in the areas of sales technology, sales training, and sales team recruitment. Sales leaders had only two months to train, onboard, and get the sales reps selling before the NBA Draft — the start of their peak selling season. For this initiative to be successful, the sales team needed to understand sales processes and systems, and then actually use them. Given the large size of the sales team and the data-driven nature of the franchise, 76ers business leaders needed to easily report training progress and measure performance relative to the training.
With this daunting task, the 76ers turned to Learn to meet their training objectives. The training team knew the content, and the best way to bring the information to their team, they needed to load and deploy the training program quickly. Since Trakstar Learn was easy to use, the training team didn’t waste time trying to learn how to get training content loaded. They repurposed content from their in-classroom training and created new training content in the file formats that worked best for them. Once the content was ready, they were able to rapidly deploy web-based courses on how to build a campaign, sales processes, and CRM management. They added different quiz types and utilized dashboard reports to present training metrics to senior management. Salesforce.com usage reports were also used to measure user adoption.
The sales team was properly onboarded and demonstrated proficient knowledge of sales systems and processes in time for the start of their sales season. The training team is preparing to launch additional training modules on product and franchise knowledge. They also have plans to roll out Learn to other teams within the organization.
Check out this post on the benefits of online training to help you enable your sales team and fuel your pipeline.
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